Manager – Quality & Support (Emirati Talent)

About the role

DP World is seeking an Emirati professional to lead its Quality & Support function. The manager will ensure that support requests are handled efficiently, maintain high quality standards, and drive continuous improvement across digital platforms.

Key responsibilities

• Oversee daily operations of the Quality & Support team, ensuring timely resolution of support tickets.
• Monitor service workflows, enforce ISO procedures and DP World quality standards.
• Coordinate with IT and senior management to plan, implement and optimise system solutions.
• Lead, motivate and evaluate team members, fostering a culture of accountability and growth.
• Develop, implement and continuously improve departmental policies, processes and QMS practices.
• Support KPI tracking, analyse performance data and identify improvement opportunities.
• Manage digital platforms such as CAFM, SharePoint, enterprise solutions and task‑management portals to ensure data accuracy and optimal utilisation.
• Prepare and analyse regular performance reports and contribute to platform development.

Required profile

• Emirati nationality (as indicated by the talent focus).
• Proven experience in quality management, support operations or related fields.
• Ability to work collaboratively with internal teams and external service providers.

Required skills

• System implementation
• Task‑management portals
• SharePoint
• Quality management
• Process improvement
• CAFM system
• Power BI
• Performance monitoring