Manager Sales Effectiveness & Commercial Support

About the role

Emirates SkyCargo is looking for a Manager of Sales Effectiveness & Commercial Support to lead the development and execution of sales productivity and technology adoption across its global sales organisation. The role will shape the way the cargo business sells, ensuring teams have the tools, processes and data insights needed to deliver superior customer outcomes and sustainable growth.

Key responsibilities

• Define and govern the sales effectiveness strategy, tracking performance and driving continuous improvement.
• Translate commercial capability requirements into technology investment plans and oversee implementation of CRM and related tools.
• Provide visibility on technology usage through user reports, dashboards and regular communications.
• Produce commercial newsletters, product updates and operational change notifications for internal and external audiences.
• Collaborate with global stakeholders to align commercial priorities with corporate strategy.

Required profile

• Proven experience in commercial leadership within a large, international organisation.
• Strong understanding of sales processes, technology adoption and data‑driven decision making.
• Excellent communication skills and ability to influence cross‑functional teams.

Required skills

• Hands‑on experience with CRM platforms.
• Data analytics and dashboard creation.