Manager - Sales

About the role

The Sales Manager will lead branch sales performance, financial management and operational excellence to achieve targets for both new and pre‑owned vehicle business. This role combines strategic planning, team leadership and customer relationship management to drive growth and profitability.

Key responsibilities

• Execute branch sales strategy to achieve monthly, quarterly and annual targets for new and pre‑owned vehicle business.
• Prepare and monitor branch budget, operating expenses and profitability, controlling costs and optimizing resource allocation.
• Oversee daily branch operations ensuring compliance with company and stakeholder standards, including showroom inventory and display standards.
• Drive add‑on product sales to increase profitability and manage inventory control for optimal vehicle availability.
• Recruit, train and retain high‑performing frontline and support staff, supporting Head of Sales in training initiatives.
• Monitor daily activities, track performance metrics and implement corrective actions to address shortfalls.
• Manage customer relationship strategy to drive sales, retention and loyalty, ensuring consistent experience across sales and after‑sales.
• Resolve customer complaints and escalations promptly, coordinating with after‑sales for operational synergy.
• Ensure compliance with company policies, conduct spot‑check audits and enforce security protocols to protect assets and data.
• Produce accurate and timely reports on sales, forecasts, inventory and financial data.

Required profile

• Proven experience managing sales teams in an automotive or vehicle retail environment.
• Strong financial acumen with experience in budgeting, cost control and profitability analysis.
• Demonstrated ability to recruit, train and develop high‑performing staff.
• Excellent operational oversight skills, ensuring compliance with HSSE and company standards.
• Ability to monitor performance metrics, conduct audits and implement corrective actions.
• Strong customer‑focused mindset with experience handling complaints and ensuring service excellence.