Manager - Strategic Accounts

About the role

As a Manager – Strategic Accounts at Inception42, you will lead the relationship with key clients, ensuring they adopt and benefit from the company’s AI‑driven products and solutions. You will act as the primary point of contact, driving satisfaction, identifying growth opportunities, and coordinating internal resources to deliver value. The role sits at the intersection of sales, technology, and client success within a fast‑growing AI ecosystem.

Key responsibilities

• Serve as the main liaison for multiple strategic accounts, building long‑lasting client relationships.
• Deeply understand Inception42’s AI products and articulate their value to align with client needs.
• Identify and pursue upsell and cross‑sell opportunities to expand revenue from AI solutions.
• Collaborate with sales, product, and support teams to ensure seamless client experiences and resolve issues.
• Develop and execute account strategies that meet client satisfaction targets and business objectives.
• Monitor account performance metrics and provide regular updates to clients and internal stakeholders.
• Oversee client onboarding and ensure smooth transition to ongoing service delivery.

Required profile

• Minimum of 60 months (5 years) of relevant experience in account management or strategic sales.

Required skills

• Account management software
• CRM tools
• AI technologies