Master Technician - BYD Service Center

About the role

Al-Futtaim Automotive is looking for a Master Technician to join its BYD Service Center team in Dubai. The role combines advanced diagnostic and repair expertise with direct customer interaction, from booking to vehicle handover. The technician diagnoses, repairs and maintains vehicles to BYD and Al-Futtaim standards, aiming for first-time fixes, high customer satisfaction and workshop productivity.

Key responsibilities

• Manage the customer journey from service booking and appointment scheduling to handover and invoicing.
• Perform advanced diagnostics, repairs, periodic maintenance and accessory fitment according to BYD repair manuals.
• Use diagnostic tools to identify and resolve faults, following the Fix It Right (FIR) process.
• Handle work orders, including warranty, goodwill, leasing and insurance documentation, and maintain EVC records and technical reports.
• Support workshop productivity targets and deliver vehicles within promised timelines.
• Maintain tools and diagnostic equipment, and adhere to HSSE, 5S and quality standards.
• Mentor junior technicians and contribute to technical capability development.

Required profile

• IMI Light Vehicle Master Technician (Level 3-4) or equivalent, or Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3.
• 6-7 years as a Light Vehicle Technician and 2 years as a Diagnostic Technician.
• Experience in a customer-facing automotive service environment or as a Service Advisor is highly desirable; dealership experience preferred.
• Valid UAE driving licence.

Required skills

• Advanced vehicle diagnostics and fault finding, with proficiency in OEM diagnostic systems and special service tools.
• Strong knowledge of automotive electrical, mechanical and electronic systems, and of wiring diagrams and repair manuals.
• Warranty procedures, repair processes and dealer management systems.
• Customer-facing communication, technical reporting and good PC literacy.