Night Front Office Agent

About the role

Join the luxury hospitality team at Raffles The Palm Dubai as a Night Front Office Agent. You will be the first and last point of contact for guests during night shifts, ensuring a seamless and personalized arrival and departure experience.

Key responsibilities

• Register and room all guest arrivals according to established procedures.
• Perform check‑in, check‑out and room change processes, entering accurate data into the hotel system.
• Maintain cashier float, process cash, travelers’ checks and currency exchange, and produce daily cash reports.
• Handle guest inquiries, complaints and safety‑box requests, escalating to supervisors when necessary.
• Promote onward bookings to other Raffles properties and manage loyalty program transactions.
• Prepare night and morning reports, audit balances and ensure all audit documentation is orderly.
• Keep the front‑desk area clean, orderly and compliant with OH&S policies.

Required profile

• Minimum 2 years guest‑relations experience in a 4‑ or 5‑star hotel.
• Strong written and verbal communication skills in English.
• Ability to work calmly and courteously under pressure.
• Team‑oriented mindset with the capacity to build rapport with colleagues and management.
• Understanding of multicultural environments and commitment to the Raffles brand promise.

What we offer

• Complimentary room upgrades and extended stays.
• Discounted rates across Fairmont and Raffles properties.
• Special dining and wellness discounts.
• Additional luxury perks to enhance the employee experience.