Night Receptionist – Luxury Resort

About the role

The Night Receptionist ensures smooth operations during overnight hours, delivering high‑quality service to guests while maintaining accurate financial records. This role handles guest check‑ins and check‑outs, processes payments, and provides information and assistance throughout the night shift.

Key responsibilities

• Process guest check‑ins, confirm reservations, assign rooms and issue keys.
• Handle all payment types, process check‑outs and resolve disputed charges.
• Answer, record and act on guest calls, messages and requests.
• Coordinate with Housekeeping to track room readiness for arrivals.
• Provide parking information and dispatch bell or valet staff as needed.
• Supply guests with directions and local area information.
• Run daily arrival and departure reports, verify accuracy and identify special requests.
• Complete cashier and closing reports, count cash at shift start/end, and balance receipts according to accounting specifications.
• Maintain security and safety procedures, reporting accidents or unsafe conditions.
• Assist guests with disabilities and ensure accessibility compliance.

Required profile

• High school diploma or GED equivalent.
• No prior work experience required.
• No supervisory experience required.
• No specific license or certification required.