Officer, Customer Service

About the role

The Officer, Customer Service supports customers at the branch by delivering professional and reliable service while protecting the interests of the Bank. Reporting to the Assistant Branch Manager, the role contributes to a positive customer experience, supports effective branch operations, and is responsible for achieving assigned sales and business development targets. The role also involves maintaining confidentiality, adhering to regulatory compliance, and supporting the branch's overall business development objectives.

Key responsibilities

• Deliver professional customer service aligned with the Bank's standards and customer needs while actively identifying opportunities to promote relevant Bank products and services.
• Achieve assigned sales targets through proactive customer engagement, identification of customer needs, cross‑selling of Bank products and services, and generation of quality referrals in line with branch objectives.

Required profile

• Ability to achieve individual sales targets while maintaining high standards of customer service and compliance.
• Strong customer engagement and relationship‑building skills with a focus on business growth and revenue generation.