O&M and Performance Director – Water Networks & NRW Operations

About the role

We are seeking an experienced O&M and Performance Director to lead water network and non‑revenue water (NRW) initiatives across Jeddah and surrounding cities. The role is full‑time, on‑site and reports to senior utility management.

Key responsibilities

• Lead NRW reduction and water network performance improvement programmes.
• Support utility operations teams in Jeddah, Makkah, Taif and nearby regions.
• Monitor operational KPIs and implement performance‑enhancement strategies.
• Oversee Operations Control Centre activities related to O&M and customer service.
• Coordinate emergency response, incident management and business continuity planning.
• Provide technical support across water and wastewater networks.
• Ensure water quality monitoring and regulatory compliance.
• Analyse operational and network data to drive service delivery improvements.

Required profile

• 15+ years of experience in water and wastewater O&M.
• Proven track record managing municipal water distribution networks and NRW programmes.
• Strong leadership and stakeholder‑management abilities.
• Bachelor’s degree in Civil, Hydraulic, Mechanical Engineering or related field.
• Fluent English; Arabic highly preferred.

Required skills

• Non‑Revenue Water (NRW) reduction
• District Metered Areas (DMA) management
• Leakage detection and reduction
• Network optimisation
• Water quality monitoring
• Regulatory compliance
• Operations Control Centre management
• Emergency response planning
• Incident management
• Business continuity planning
• Data analysis of operational performance