Operation Coordinator

About the role

We are seeking an energetic Operation Coordinator to join our Operation Team at DHL Supply Chain in Dubai. You will play a key part in coordinating daily warehouse activities and ensuring safety and performance standards are met.

Key responsibilities

• Ensure adherence to Health & Safety standards and Behaviour‑Based Safety practices.
• Coordinate daily operational activities (inbound, picking, outbound) to meet service level agreements.
• Allocate tasks based on resource planning and escalate constraints or deviations.
• Track team performance against KPIs such as productivity, quality, attendance and overtime.
• Support shift handovers and participate in Tier 1 / Tier 2 performance discussions.
• Ensure compliance with work instructions, standards and process confirmations.
• Support training, onboarding and Excellence School initiatives.
• Drive continuous improvement, performance reviews and recognition activities.
• Maintain compliance with security, regulatory and company policies.
• Liaise with internal teams and suppliers as required.

Required profile

• At least five years’ experience in warehousing or logistics operations.
• Experience in operations, warehouse, or logistics environments.
• Strong coordination, communication and problem‑solving abilities.
• Knowledge of KPI tracking, safety and process compliance.
• Ability to work across shifts and manage operational priorities.
• Intermediate education level; various MHE licenses are an advantage.

Required skills

• MHE licenses (forklift operation, etc.)
• KPI tracking