Operations Associate

About the role

We are seeking a highly motivated and detail‑oriented Operations Associate to oversee day‑to‑day logistics execution for our new digital telco brand in the MENA region. You will ensure seamless order fulfillment, manage partner performance, and enhance the overall customer experience across SIM card delivery and the order lifecycle.

Key responsibilities

• Build and maintain strong relationships with 3PL partners (warehousing, procurement, last‑mile delivery) and enforce clear SLAs and KPIs.
• Conduct daily operational reviews, weekly check‑ins, and monthly/quarterly business reviews to evaluate performance and drive accountability.
• Coordinate with BPO order management teams to guarantee real‑time order processing and delivery visibility.
• Own end‑to‑end execution for SIM delivery and welcome‑pack fulfillment, ensuring accuracy, timeliness, and consistency.
• Identify process bottlenecks, propose improvements, and implement streamlined workflows.

Required profile

• Strong grasp of logistics and fulfillment KPIs.
• Customer‑first mindset with a focus on operational excellence.
• Excellent communication and stakeholder‑management skills.
• Detail‑oriented and able to work in a fast‑paced environment.

Required skills

What we offer

• Opportunity to work with a global technology leader in the telecom sector.
• Dynamic, performance‑driven environment.
• Exposure to international partners and cutting‑edge SaaS solutions.