Operations Executive - Crew Management

About the role

Inchcape Shipping Services is looking for a detail-oriented, proactive Operations Executive to coordinate and manage all crew-related operational activities for assigned vessels. The role covers timely crew planning, documentation, mobilisation and clear communication between vessels, crew members, manning agencies and internal departments, while keeping compliance with company policies. The position is onsite in Dubai, UAE, on a permanent basis.

Key responsibilities

• Plan and coordinate crew deployment according to vessel schedules and operational needs.
• Manage crew mobilisation, demobilisation and repatriation after assignments.
• Coordinate visa applications, immigration procedures and documentation.
• Liaise with manning agents, vessel personnel, hotels, transport providers and internal departments.
• Handle emergency crew changes, urgent deployments and last-minute requirements.
• Deal with immigration formalities such as overstay fines and exit permits.
• Maintain accurate crew records and databases with confidentiality and compliance.
• Support other crew-related activities as requested by management.

Required profile

• Bachelor's degree.
• Basic knowledge of crew movements and crew change operations.
• Understanding of visa requirements, immigration procedures and relevant documentation.
• Excellent written and verbal communication skills.
• Strong organisational and planning skills, able to coordinate several crew changes at once.
• Ability to work under pressure, meet tight deadlines and handle last-minute changes.
• Strong problem-solving and decision-making skills; able to work independently and in a team.

Required skills

• Proficiency in Microsoft Office, including Excel, Word and Outlook.

What we offer

• Life assurance and healthcare.
• Competitive salary.
• Career development and progression opportunities.
• Values Award celebration events and team building days.

Appointments are subject to satisfactory references and valid Right to Work documentation depending on location. Unsolicited resumes from recruitment agencies are not accepted.