Operations Manager – Coffee Shop

About the role

We are looking for an experienced Operations Manager to lead the daily activities of our coffee shop in Abu Dhabi. The role focuses on delivering high‑quality food and beverage service, ensuring operational efficiency, and driving exceptional guest experiences.

Key responsibilities

• Oversee all aspects of coffee shop operations, maintaining high standards of product quality and customer service.
• Lead, train, and motivate a team to achieve outstanding guest experiences.
• Monitor staff performance, provide coaching, and manage development.
• Control inventory, ordering, and stock levels to optimise cost and availability.
• Handle customer feedback and complaints promptly and professionally.
• Ensure compliance with health, safety and hygiene regulations, including UAE food safety standards.
• Coordinate with suppliers and vendors for timely, quality deliveries.
• Prepare and manage budgets, analyse sales data, and implement strategies to increase revenue and profitability.
• Collaborate with the marketing team to plan and execute promotional activities.

Required profile

• Minimum 5 years of proven experience as an Operations or Coffee Shop Manager.
• Strong leadership, interpersonal and communication skills.
• In‑depth knowledge of food and beverage operations, especially coffee‑focused service.
• Understanding of UAE food safety regulations and labour laws.
• Based in Abu Dhabi or willing to relocate.

Required skills