Operations Manager - Hospital Administration

About the role

The Operations Manager oversees the daily administrative operations of a hospital facility in Dubai, covering patient registration, admissions, medical records, billing and collections, scheduling, discharge processes and call centre management. The role ensures smooth, efficient and compliant operations that support high-quality patient care and positive patient experiences, in line with UAE healthcare regulations (DOH/DHA/MOH/SHA) and hospital policy.

Key responsibilities

• Oversee overall administration and day-to-day operations, support hospital leadership in strategic planning, and prepare operational reports and dashboards for senior management.
• Monitor financial governance through KPIs, budget management and cost control, and champion digital transformation and automation.
• Oversee Revenue Cycle Management, cash and insurance billing for outpatient and inpatient services, insurance approvals, medical coding, claim submissions and follow-up, and monitor daily revenue collections.
• Supervise the Medical Records Department, ensure accuracy and confidentiality of records, and ensure timely regulatory submissions such as DHA statistical reports.
• Oversee scheduling and operation theatre (OT) scheduling, coordinating with surgeons and nursing teams.
• Oversee Hospital Information Systems and electronic medical records, working with IT on system enhancements and generating KPI reports on admissions, discharges, wait times and billing performance.
• Provide operational HR support (onboarding, attendance, overtime calculations, workforce planning) and operational finance support (cash collections, doctor revenue sharing, incentive reports).
• Ensure compliance with UAE healthcare regulations and accreditation standards, conduct regular audits, lead quality improvement initiatives and manage patient complaints.
• Oversee patient administration, front desk, registration, admissions, discharge, call centre, cashiering, VIP coordination, housekeeping and security, and act as escalation point for patient complaints.
• Manage corporate business development agreements, pricing and commercial relationships, coordinate contracts with the legal department, and follow up outstanding payments.