Order to Cash Specialist – Credit Control

About the role

The Order to Cash (OTC) Specialist delivers high‑quality credit control services to hotels within Hilton’s UAE Centre of Excellence. The role focuses on collections, credit management and ageing control to recover customer balances promptly while supporting invoicing and payment posting as needed.

Key responsibilities

• Lead end‑to‑end credit control activities for assigned hotels, including collections, ageing management, dispute resolution and issuing statements of account.
• Conduct monthly credit meetings and engage with customers to reduce overdue debt and improve payment performance.
• Support invoicing and payment posting during leave cover or peak periods, ensuring accurate invoice issuance and receipt application.
• Maintain the accuracy of the AR sub‑ledger, ageing reports and supporting documentation in line with Hilton policies and SOX requirements.
• Communicate effectively with hotel teams and external customers to resolve issues and uphold Hilton’s Customer Promise.
• Contribute to team initiatives, system enhancements and continuous improvement projects for the COE.

Required profile

• Strong written and verbal communication skills with the ability to build relationships with hotel teams and customers.
• Logical problem‑solving capability to identify root causes and implement practical collection and dispute‑resolution solutions.
• High attention to detail ensuring accuracy in documentation, reconciliations and financial inputs.
• Collaborative mindset to work effectively across the COE and hotel teams.
• Agility to adapt quickly to changing priorities, new systems and evolving processes.
• Continuous‑improvement orientation, proactively suggesting ideas to streamline tasks and processes.

Required skills

• Proficiency with PMS, POS and ERP systems such as PEP, OnQ/OA, Micros, Agilysys and Navision.
• Advanced Excel skills, including PowerQuery and PowerAutomate.
• Experience using PowerBI for reporting and data analysis.
• Knowledge of Order to Cash, Credit Control and Accounts Receivable processes.
• Familiarity with financial compliance standards, including SOX.