Partner Account Manager – MENA

About the role

The Partner Account Manager will own day‑to‑day management, activation and success of Napster’s partner ecosystem across the MENA region. Reporting to the SVP of Partnerships & Ecosystem, you will be the primary contact for partners, ensuring they receive a structured, high‑quality experience from onboarding through growth.

Key responsibilities

• Act as the main point of contact for an assigned portfolio of MENA partners, building deep understanding of their business models and go‑to‑market strategies.
• Maintain a structured engagement cadence with regular check‑ins, pipeline discussions, enablement follow‑ups and business reviews.
• Own the operational journey for newly onboarded partners, coordinating product, sales, technical and go‑to‑market enablement.
• Support partners during active customer pursuits, coordinating with Sales, Solutions Engineering and Professional Services.
• Serve as first‑point triage for partner requests, resolving issues directly or routing them with full context.
• Monitor partner engagement, activation, pipeline activity and overall health, surfacing risks and commercial opportunities.

Required profile

• 10+ years experience in Partner Account Management, Channel Management or related roles within enterprise software/SaaS.
• Proven track record managing strategic partner relationships across multiple stakeholders and geographies.
• Strong commercial acumen with understanding of pipeline, opportunity progression and partner economics.
• Highly structured, operationally disciplined with excellent follow‑through and attention to detail.
• Executive presence and ability to build credibility with senior external and internal stakeholders.
• Excellent communication and stakeholder‑management skills.