Parts Counter Salesman

About the role

Dalma Motors is looking for a dedicated, customer-oriented Parts Counter Salesman to join its Spare Parts team in Abu Dhabi. The role drives day-to-day sales, delivers excellent customer service and contributes to the parts operation's success by meeting revenue and customer retention goals.

Key responsibilities

• Assist customers at the counter and handle parts requests by email and phone
• Support end-to-end order fulfillment
• Develop and enforce service guidelines to maximize customer satisfaction
• Ensure proper documentation and approval of all parts sales
• Drive sales and revenue from new and existing customers, meeting margin targets set by management
• Follow up on quotes and conversions, follow up on payments and coordinate with customers
• Offer technical advice and recommendations to meet customer needs
• Keep customer records up to date, tracking sales activity, contact information and opportunities
• Stay informed on spare parts industry trends and updates
• Handle other duties assigned by the Head of Parts

Required profile

• Familiarity with Indian, Korean and European commercial vehicle spare parts and the ability to give informed product recommendations
• Strong interpersonal and communication skills to build customer relations
• Ability to manage orders, coordinate with customers and keep accurate records
• Teamwork with the parts team and internal departments
• Willingness to take on new tasks in a dynamic environment