Patient Admin Executive

About the role

The Patient Admin Executive is the first point of contact for visitors at Sunny Medical Center Shahaba. You will ensure smooth patient flow, accurate registration, and timely handling of insurance and billing queries while maintaining a welcoming environment.

Key responsibilities

• Greet patients, direct them to appropriate departments and provide routine hospital information.
• Register new patients, verify insurance coverage and eligibility, and maintain up‑to‑date insurance records.
• Handle incoming calls and emails, responding to queries promptly and professionally.
• Ensure compliance with hospital policies, NMC regulations, infection‑control standards and JCI requirements.
• Process insurance claims, monitor pending approvals, resolve billing discrepancies and keep documentation audit‑ready.
• Maintain a clean, safe reception area and protect patient and staff confidentiality.
• Participate in training programs and continuous quality‑improvement activities.

Required profile

• College diploma in any discipline or related field.
• Experience in patient registration, insurance verification or medical front‑desk operations is preferred.
• Strong interpersonal skills and ability to handle complaints courteously and confidentially.

Required skills

• ICD & CDT coding knowledge.
• Insurance verification and claim processing.
• Email and telephone communication handling.