Patient Admin Executive (UAEN)

About the role

Royal Medical Centre Shahama in Abu Dhabi is looking for a Patient Admin Executive to support the reception and billing functions of the hospital. The role covers greeting patients, appointment management, insurance and billing, and handling day-to-day administrative tasks.

Key responsibilities

• Greet patients, direct them to the right departments and give routine information about the hospital
• Handle telephone inquiries and pass information to doctors or nurses for callbacks
• Manage appointments, including no-shows, rescheduling and confirmations
• Register new patients and keep current patient records up to date
• Explain medical insurance coverage, collect co-payments and issue claim forms for reimbursement
• Generate and process patient invoices for consultations, treatments and diagnostic tests, record charges accurately and issue bills for outstanding balances
• Facilitate daily cash collection, credit card slips and cheque deposits, following finance protocols
• Maintain working knowledge of the hospital information system, clinic hours, appointment durations, doctor rosters and booking procedures
• Check emails daily and handle complaints in a structured, fair and respectful way
• Follow the duty roster, including various shifts, and adhere to NMC regulations, infection control, patient safety and JCI standards
• Take part in hospital training and quality improvement activities, and keep the reception area clean and safe

Required profile

• College degree or diploma in any discipline or a related field
• Good interpersonal skills with staff, colleagues and management
• Ability to maintain patient and staff confidentiality and accurate data