Patient Administration Executive

About the role

The Patient Administration Executive ensures smooth front‑desk operations, guiding patients to the right departments and handling all administrative aspects of their visits. This role is pivotal in delivering accurate information, managing appointments, and supporting the hospital’s financial and compliance processes.

Key responsibilities

• Greet patients, direct them to appropriate departments, and provide routine hospital information.
• Answer telephone inquiries, relay messages to doctors or nurses, and schedule callbacks.
• Manage appointments, including rescheduling, confirming, and handling no‑shows.
• Register new patients and keep existing records up to date.
• Explain medical insurance coverage, collect co‑payments, and provide claim forms when needed.
• Process daily cash, credit‑card slips, and cheque deposits in line with finance protocols.
• Maintain knowledge of the Hospital Information System, clinic timings, doctor rosters, and booking procedures.
• Handle emails, respond to queries promptly, and ensure a clean, safe reception area.
• Address patient complaints professionally while respecting privacy.
• Generate and process patient invoices, ensuring accurate charges and providing payment explanations.

Required profile

• Strong interpersonal skills with the ability to interact courteously with patients, staff, and management.
• Commitment to confidentiality, infection control, patient safety, and compliance with NMC and JCI regulations.
• Ability to follow shift schedules, duty rosters, and hospital policies consistently.
• Attention to detail in data entry, invoicing, and financial transactions.

Required skills

• Proficiency with the Hospital Information System.