Patient Administration Executive

About the role

The Patient Administration Executive is the first point of contact for visitors at Sunny Medical Center Shahaba, ensuring a welcoming environment and smooth administrative flow. This role combines front‑desk duties with insurance verification and claims processing to support both patients and clinical teams.

Key responsibilities

• Greet patients and direct them to the appropriate departments.
• Register new patients, verify insurance coverage and eligibility.
• Handle phone calls, emails and patient inquiries in a timely manner.
• Maintain accurate patient and insurance records, ensuring compliance with privacy regulations.
• Process insurance claims, monitor pending approvals and resolve billing discrepancies.
• Ensure adherence to hospital policies, NMC regulations and infection control standards.
• Participate in training programs and quality improvement activities.
• Manage complaints professionally while protecting patient confidentiality.

Required profile

• College diploma in any discipline or related field.
• Strong interpersonal skills and ability to work collaboratively with staff.
• Attention to detail and commitment to data accuracy.

Required skills

• Proficiency in ICD coding.
• Proficiency in CDT coding.