Patient Experience Officer

About the role

Czech Rehabilitation Hospital in Al Ain is hiring a Patient Experience Officer on a full-time basis. The role covers front-line contact with patients and their families, appointment coordination and follow-up, and requires multilingual support. The position is open only to Emirati nationals residing in Al Ain.

Key responsibilities

• Answer inbound calls and respond to inquiries about hospital services, appointments and patient care
• Schedule appointments across departments and record the details accurately
• Provide callers with information on services, location, visiting hours and other general questions
• Coordinate patient visits, including follow-up appointments and special arrangements for rehabilitation services
• Resolve complaints and escalate issues to the right department when needed
• Maintain accurate interaction records in the hospital's CRM system
• Communicate with hospital staff to ensure smooth patient flow and inter-departmental coordination
• Make follow-up calls to confirm appointments, collect feedback and give further information
• Support patients in multiple languages such as Arabic and English