Personal Concierge Agent – Luxury Hotel

About the role

As a Personal Concierge Agent at a premier Waldorf Astoria property, you will be the face of hospitality, creating memorable experiences for every guest. You will handle special requests, guide guests through the hotel’s services, and ensure each stay is comfortable and unforgettable.

Key responsibilities

• Meeting, greeting and directing guests in the lobby area.
• Acting as the main point of contact for regular, VIP and long‑stay guests, briefing hotel departments on their requirements.
• Collecting guest feedback, handling queries and resolving complaints promptly.
• Promoting hotel facilities, up‑selling services and escorting guests to rooms with full explanations.
• Liaising with security, housekeeping, engineering, food & beverage and other departments to guarantee smooth operations.
• Reporting maintenance issues in the lobby and following up until resolved.

Required profile

• Excellent interpersonal skills with the ability to remain patient, tactful and diplomatic in stressful situations.
• Strong communication in English, both spoken and written.
• Good numerical comprehension for handling hotel operations and transactions.
• Ability to use a moderately complex computer system accurately.