Play and Engagement Facilitator

About the role

OliOli Dubai is a contemporary children's museum with eight interactive galleries and over 45 hands-on exhibits. Its Play and Engagement Facilitators, called Imaginators, work within the exhibit zones as brand ambassadors, engaging all visitors in an empathetic, thoughtful and joyful way. The role involves 5 days a week, including weekends, in 9-hour shifts during the museum's hours of operation.

Key responsibilities

• Act as an ambassador for the OliOli brand, delivering inclusive, culturally appropriate and positive interactions with visitors
• Guide visitors to the building, exhibits and programs, and collect and share visitor feedback
• Manage groups of children from schools, birthday parties and camps
• Follow daily opening and closing routines, including cleaning, restocking and preparing program materials
• Keep the building and every gallery clean, tidy and well organised
• Ensure a safe environment for children, assist visitors in emergencies and attend emergency training such as fire evacuation
• Report and follow up on repairs and changes needed in the facility

Required profile

• Advanced coursework or experience in customer service, education, family learning or retail is preferred
• Experience with young children (ages 1-10) and their families in recreational, after-school or classroom settings is a plus
• Ability to work in a fast-paced, high-volume environment and with diverse staff and visitors
• Self-motivated, adaptable, patient and empathetic, with a strong interest in working with children and families

Required skills

• Excellent communication skills with children, adults and large groups
• Proficiency in other languages (Arabic, Russian, Chinese, etc.) is a plus