Product Manager - Point of Sale

About the role

A well-established retailer with stores across several markets and formats is hiring a Product Manager in Dubai to lead the replacement of its in-store point of sale platform. The programme covers staffed tills, self checkout, handheld devices and customer screens, and success means stores running on the new platform with fast transactions and trusted store teams.

Key responsibilities

• Shape the product and roadmap for the new POS, from early pilots to a staged rollout across stores and markets.
• Use feedback from cashiers and store teams, together with transaction speed and usage data, to decide what gets built next while keeping the platform reliable.
• Work with risk and audit colleagues from the start so fraud controls, tax and receipt rules and data protection are built in properly.
• Plan the order of store launches with engineering, operations and training teams, and step in quickly when problems arise on the ground, such as payment discrepancies or hardware faults.
• Set up reporting on till speed, cashier skill levels and platform health, and use it to argue for priorities.
• Make sure checkout supports loyalty sign-in, digital receipts and prompts to download the app.

Required profile

• Has owned the rollout of a POS or comparable store system, from pilot to many stores in more than one market.
• Confident working with transaction data and turning it into clear priorities.
• Able to bring engineering, store operations, risk, audit and training teams behind one plan.
• Experience of phased launches, handling sequencing, incidents, training and updates for senior stakeholders; experience reporting to a steering committee is a bonus.
• Cares about making checkout quick and painless, and understands how the till connects to loyalty, apps and wider digital plans.

What we offer

• Salary of up to 28k AED plus benefits.
• On-site position in Dubai.