Quality Management Representative

About the role

The Quality Management Representative will work on‑site in the United Arab Emirates, ensuring that all facilities management operations meet the company’s quality standards, client expectations, and regulatory requirements. This full‑time position plays a key role in driving continuous improvement and fostering a culture of quality across all assigned sites.

Key responsibilities

• Coordinate and execute internal quality audits for facilities management activities.
• Track non‑conformities, initiate corrective and preventive actions, and verify their effectiveness.
• Maintain accurate quality documentation, records, and reports.
• Manage customer complaints, investigate root causes, and implement service improvements.
• Support certification and compliance initiatives, including ISO standards.
• Collaborate with operations, HSE, and technical teams on continuous‑improvement projects.
• Prepare and present quality performance reports to senior management.

Required profile

• Proven experience in quality management and assurance within facilities, engineering, or service‑based environments.
• Hands‑on experience planning, executing, and reporting internal audits.
• Strong background in complaint handling and documentation control.
• Familiarity with ISO quality frameworks (e.g., ISO 9001) and related certifications is an advantage.
• Post‑secondary education in engineering, quality management, or facilities management.
• Excellent analytical, problem‑solving, and communication skills.

Required skills

• Quality Auditing
• Complaint Management
• Documentation Management
• Knowledge of ISO standards