Reception Manager - Beach Club

About the role

Wynn Al Marjan Island is seeking a Reception Manager for its upcoming Beach Club. The role will lead the front‑of‑house reception team, ensuring every guest receives a personalised, high‑end experience in line with Wynn and Forbes Travel Guide standards.

Key responsibilities

• Manage pre‑arrival guest communication, reservations, preferences, special requests and VIP arrangements.
• Review guest profiles to anticipate needs and deliver tailored service.
• Coordinate special occasions and VIP experiences with culinary and service teams.
• Oversee reservations, wait‑lists, walk‑ins and queue management using the SevenRooms system.
• Collaborate with floor and culinary teams to optimise seating flow and minimise guest waiting times.
• Lead, schedule, coach and develop the reception team on guest engagement, conflict resolution and service standards.
• Conduct daily briefings on reservations, VIPs and service pacing, reinforcing anticipatory service.
• Capture guest feedback, support service recovery and use insights for continuous improvement.

Required profile

• 3‑5 years of hands‑on experience managing reception or front‑of‑house operations in a luxury hotel, resort or high‑end restaurant.
• Fluent English with excellent communication skills; additional language proficiency (e.g., Arabic, Russian, French, Spanish, Japanese, Chinese) is a plus.
• Proven ability to lead a team, handle VIP guests and maintain high service standards.

Required skills

• Proficiency with SevenRooms reservation system.