Reception Supervisor – Automotive After‑sales

About the role

Join BYD’s Aftersales Service Centre in Al Ain as a Reception Supervisor. You will lead the service reception team, ensuring smooth customer journeys, accurate job‑card handling and compliance with OEM standards.

Key responsibilities

• Allocate and coordinate work across receptionists and service advisors to maintain professional customer handling.
• Create, communicate and close job cards accurately and on time.
• Monitor customer updates, complaints and escalations to improve satisfaction.
• Oversee warranty and parts‑request processes in line with company and OEM requirements.
• Coach and develop the team to achieve KPI targets and maintain HSSE, quality and presentation standards.

Required profile

• Bachelor’s degree or Diploma in Engineering.
• 5‑7 years of automotive customer‑service or reception experience, including at least 2 years in a supervisory role.
• Strong knowledge of aftersales reception operations and dealer management systems.
• Excellent communication, problem‑solving and conflict‑resolution abilities.
• Fluency in English; Arabic, Urdu or Hindi is a plus.

Required skills

• Experience with SAP or a comparable dealer management system.