Receptionist / Front Desk Agent (Arabic Speaker)

About the role

The Receptionist/Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering seamless check‑in and check‑out experiences while providing accurate information and assistance. Fluency in Arabic is required to serve Arabic‑speaking guests effectively.

Key responsibilities

• Organise and process all guest check‑ins, check‑outs, reservations, changes, and cancellations, securing payments and verifying billing.
• Activate, file, and manage room keys; explain room features and provide directions to property amenities and local attractions.
• Handle guest requests, relay messages, and maintain contingency lists for emergency situations.
• Run and review daily reports, complete cashier and closing reports, and manage wake‑up call requests.
• Count and secure the cash bank at the start and end of each shift; process all payment types, vouchers, and miscellaneous charges.
• Notify loss prevention/security of any theft reports and follow up on outstanding guest issues.

Required profile

• Adhere to company policies, report accidents or unsafe conditions, and maintain a clean, professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Provide courteous service to all guests, anticipate needs, and assist individuals with disabilities.
• Communicate clearly and professionally, both in person and over the phone.
• Collaborate effectively with team members to achieve common goals and meet quality standards.
• Physical ability to stand, sit, or walk for extended periods and lift objects up to 10 lb without assistance.