Receptionist / Guest Services Associate
EMEA · Abu Dhabi
Job description
About the role
Join our Hotels team and brighten guests’ days by delivering memorable experiences throughout each stay.
Key responsibilities
- Deliver a warm welcome: greet guests, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials or bell service assistance.
- Support efficient check‑out: process departures, verify charges, handle payments, issue receipts and use the POS system accurately.
- Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions and local area information to assist guest inquiries.
- Promote hotel services: use up‑selling techniques to recommend amenities and maximize revenue.
- Delight guests: respond to requests, resolve concerns with care and urgency, and manage messages and communications.
Required profile
- A passion for spreading the light and warmth of hospitality.
- Integrity – always doing the right thing.
- Leadership – inspiring others.
- Teamwork – driving the best outcomes.
- Ownership and accountability.
- Focus on the now – urgency and discipline in every moment.
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Published 2 days ago
Expires 1 month from now
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EMEA
Abu Dhabi
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