Receptionist – Luxury Resort

About the role

Join Rixos Bab Al Bahr, a five‑star luxury beachfront resort on Al Marjan Island, delivering authentic Turkish hospitality. As a Receptionist you will ensure high‑quality customer service, smooth guest flow and adherence to safety protocols.

Key responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls.
• Processes managed care plans and obtains required documents from insurance companies.
• Provides customers with basic and accurate information.
• Schedules and confirms appointments, follow‑up visits and classes.
• Files all patient records daily and prepares files for the next day's appointments.
• Checks order status and notifies customers of arrivals or delays.
• Keeps the reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Required profile

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0‑2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Additional foreign language is an asset (Russian and German speaking).
• High School Diploma or equivalent.

What we offer

• Competitive salary.
• Duty meals provided (breakfast, lunch, dinner, midnight meal) plus coffee breaks.
• Vacation tickets and benefits provided by the hotel.
• Medical insurance.
• Supportive, multicultural work environment with opportunities for career growth and professional development.
• Training to international luxury standards.