Receptionist – Medical Clinic Front Desk (Dubai)

About the role

We are looking for a professional, well‑presented Receptionist to be the first point of contact for patients and visitors at our medical clinic in Dubai. The role combines front‑desk management with excellent customer service in a fast‑paced healthcare environment.

Key responsibilities

• Greet and assist patients, visitors, and healthcare professionals courteously.
• Manage patient appointments, cancellations, and rescheduling using the clinic management system.
• Answer incoming phone calls, emails, and inquiries promptly.
• Register new patients and maintain accurate records.
• Verify insurance details and coordinate with providers when required.
• Handle patient check‑ins and check‑outs, including billing and payment collection.
• Coordinate with doctors, nurses, and administrative staff to ensure smooth daily operations.
• Maintain confidentiality of patient information in line with healthcare regulations.
• Keep the reception area clean, organized, and welcoming.
• Assist with administrative tasks, documentation, filing, and reporting.

Required profile

• Minimum 2 years experience as a Receptionist, Front Desk Executive, or Patient Coordinator in a medical, hospital, or dental setting.
• Currently based in Dubai, UAE.
• Excellent verbal and written communication skills in English.
• Professional appearance and a positive attitude.
• Knowledge of medical terminology and insurance processes is an advantage; Arabic language skills are a plus.

Required skills

• Proficiency in Microsoft Office.
• Experience with clinic or hospital management software.

What we offer

• Competitive salary package.
• Professional and supportive work environment.
• Career growth opportunities within the healthcare sector.
• Annual leave and UAE labour‑law benefits.
• Health insurance and other company benefits as applicable.