Receptionist – NM

About the role

We are looking for a friendly Receptionist to create a welcoming environment for parents and children, explain pricing packages, and support administrative tasks at IdeaCrate.

Key responsibilities

• Clarify and articulate Orange Wheels pricing packages to customers.
• Manage incoming calls and transfer them promptly to the appropriate personnel.
• Address and resolve customer complaints related to pricing.
• Greet and engage with parents, fostering a positive atmosphere.
• Promote bookings through the Kidsapp platform and offer special incentives.
• Maintain a daily checklist covering inventory checks, system updates, and front‑desk cleanliness.
• Conduct inventory checks on retail items, especially arts and crafts supplies.
• Update the ODOO system and handle OTP delays.
• Act as party coordinator when needed and support team members during absences.

Required profile

• Experience in office administration and customer service.
• Strong record‑keeping and financial transaction handling.
• Familiarity with playgroup or nursery operations.
• Excellent communication and multitasking abilities.
• Ability to work collaboratively and uphold TRIBE values.

Required skills

• Proficiency with the ODOO system.
• Experience using the Kidsapp platform.