Recreation Supervisor

About the role

Hilton is hiring a Recreation Supervisor for its Waldorf Astoria property in Ras Al Khaimah. The role supervises the daily operation of the pools, beach and other recreation areas, keeping service safe, efficient and in line with hotel standards.

Key responsibilities

• Supervise the daily operation of pools, beach and other recreation areas, coordinating staffing, shifts, work assignments and breaks.
• Monitor guest service, cleanliness, facility presentation and equipment readiness through regular inspections.
• Ensure compliance with safety procedures, pool and beach rules and emergency response plans, and coordinate with lifeguards on coverage and rescue equipment.
• Conduct team briefings, coach staff, give performance feedback and support training and development.
• Respond to guest requests and complaints, report maintenance defects and restrict access to unsafe facilities.
• Monitor supplies and activity materials, coordinate replenishment with the Kids Club & Recreation Manager, and keep accurate inspection checklists, attendance records, incident reports and shift handovers.
• Coordinate with other hotel departments for guest requests and special events.

Required profile

• Knowledge of hotel recreation operations, pool and beach safety, child safeguarding, hygiene standards, incident reporting and emergency response, and the ability to enforce rules.
• Understanding of luxury hospitality standards and the ability to deliver attentive, personalised guest service; familiarity with Forbes service standards preferred.
• Ability to supervise a multicultural team, coordinate shift coverage, delegate and coach team members.
• Clear verbal and written English; additional languages are an advantage.
• Ability to stay outdoors for long hours.

Required skills

• Maintaining accurate operational records and preparing reports.
• Microsoft Office and relevant hotel systems.