Relationship Manager - Mortgages (Elite Banking)

About the role

RAKBANK is hiring a Relationship Manager for its Mortgage Elite Banking segment in Abu Dhabi. The role drives mortgage sales growth by acquiring new customers, managing end-to-end mortgage applications and building strong relationships with clients, real estate agents and property developers. It combines expert mortgage advice, quality lending identification and excellent customer service with the achievement of assigned business targets in line with bank policy and regulatory requirements.

Key responsibilities

• Generate mortgage business and meet individual sales, revenue and portfolio growth targets.
• Acquire new-to-bank mortgage customers through prospecting, referrals and networking, and build relationships with customers, agencies, developers and partners.
• Assess customer needs, recommend suitable mortgage solutions and advise on products, rates, repayment structures and financing options.
• Guide customers from initial inquiry to final disbursement, including preliminary credit and affordability assessments.
• Complete applications accurately with the right documentation, follow up regularly and coordinate with Credit, Operations, Legal, Valuation and Fulfillment teams.
• Maintain a sales pipeline, develop new business through referrals, property exhibitions and market outreach, and cross-sell accounts, credit cards, bancassurance and wealth solutions.
• Support onboarding of real estate agency and developer partnerships, monitor the UAE property market and prepare regular sales and performance reports.
• Ensure compliance with KYC, AML, risk and governance policies and keep accurate records of customer interactions and sales activities.

Required profile

• Bachelor's degree or equivalent; minimum 2 years of experience in a sales-focused role, with at least 1 year of mortgage sales experience preferred.
• Strong understanding of mortgage products, home financing and the mortgage application process.
• Experience in customer acquisition, relationship management and meeting sales targets.
• Knowledge of front-end credit assessment and lending principles.
• Fluent English (written and spoken); Arabic is an advantage.
• Good understanding of the UAE property market is an advantage.

Required skills

• Proficiency in Microsoft Office applications.
• Strong communication, negotiation and interpersonal skills.