Relationship Officer – Acquisition (Emirati Retail Banking)

About the role

The Relationship Officer – Acquisition will onboard high‑quality Emirati and Islamic clients for liability products and support cross‑selling of personal loans, cards, insurance and other bank offerings. The role also involves managing relationships with Mashreq Gold profile clients and ensuring service excellence.

Key responsibilities

• Drive new‑to‑bank business and achieve acquisition targets for the Emirati and Islamic segments.
• Maintain strong client relationships to capture a major share of their banking wallet.
• Coordinate with product and channel partners across Retail Banking, Corporate & Investment Banking, SME and FX teams to maximise cross‑sell opportunities.
• Ensure compliance with KYC, AML, account reviews and high‑value transaction monitoring policies.

Required profile

• Graduate with at least 3 years of banking sales experience.
• Confident, persistent and personable with strong verbal and written communication skills.
• Ability to resolve customer issues promptly and work collaboratively with internal teams.

Required skills

• KYC (Know Your Customer) procedures
• AML (Anti‑Money Laundering) monitoring
• Account reviews
• High‑value transaction monitoring