Reservations Agent – Arabic Speaker

About the role

The Reservations Agent will handle all reservation requests, changes and cancellations for guests at W Hotels in Abu Dhabi. The role requires communicating in Arabic and English, verifying room availability, explaining rates and policies, and documenting special requests while delivering excellent service.

Key responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or email.
• Verify room type availability and applicable rates, and input correct codes into the reservation system.
• Explain guarantee, special rate, and cancellation policies to callers.
• Document and accommodate special guest requests, including complimentary rooms and employee discounts.
• Answer guest inquiries about hotel facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue and promote hotel offerings.
• Follow proper escalation procedures for guest concerns and ensure confidentiality of guest information.
• Maintain a professional appearance and adhere to company policies and quality standards.

Required profile

• High school diploma or GED equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.