Reservations Agent

About the role

We are seeking a professional and customer‑focused Reservations Agent to join our team at Rixos Premium Dubai JBR, a luxury hotel in Dubai offering authentic Turkish hospitality.

Key responsibilities

• Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.
• Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.
• Accurately record all required reservation information in our Property Management System.
• Upsell room types and additional services to maximize revenue while meeting guest needs.
• Provide detailed information about the property, amenities, and local attractions in the UAE.
• Collaborate with other departments to ensure guest requests and special requirements are met.
• Handle changes, cancellations, and special requests with a customer‑centric approach.
• Maintain up‑to‑date knowledge of room availability, rates, and promotional offers.
• Assist in resolving customer complaints and concerns in a timely and professional manner.
• Contribute to the continuous improvement of reservation processes and guest experience.

Required profile

• Minimum of 1 year experience in reservations or sales, preferably in the hospitality industry.
• Excellent command of English; additional languages such as Russian or Turkish are a plus.
• Professional telephone etiquette and strong written communication skills.
• Typing speed of approximately 40 words per minute.
• Detail‑oriented with the ability to multitask in a fast‑paced environment.
• Strong problem‑solving skills and ability to make decisions independently.
• Flexible availability to work various shifts, including weekends and holidays.
• Customer‑focused mindset with a passion for delivering exceptional service.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Required skills

• Proficiency in Property Management Systems (e.g., Opera).
• Proficiency in Microsoft Office applications.

What we offer

• Competitive salary.
• Duty meals provided (breakfast, lunch, dinner, midnight meal) plus coffee breaks.
• Vacation tickets and additional benefits provided by the hotel.
• Medical insurance.