Reservations Agent – Luxury Hotel (Dubai IFC)

About the role

The Reservations Agent will be the first point of contact for guests and partners at the Forbes Five‑Star Waldorf Astoria Dubai International Financial Centre, handling reservation enquiries via phone, email and central systems while delivering True Waldorf Service.

Key responsibilities

• Respond promptly to reservation requests through telephone, email and OnQ, ensuring accurate rates and SRP attachment.
• Maintain up‑to‑date reservation records, verify billing instructions, LPOs and payment methods before guest arrival.
• Provide courteous assistance to guests and internal departments, resolve queries and handle emergency calls.
• Upsell hotel facilities, promotions and packages to maximise room revenue.
• Communicate guest preferences, VIP status and special requests to relevant departments and ensure seamless hand‑over between shifts.
• Prepare arrival reports, pre‑arrival planning and process advance reservation deposits.

Required profile

• Previous experience as a Reservations Agent in a luxury hotel environment.
• Professional telephone manner with excellent communication and organisational skills.
• Strong attention to detail and ability to handle confidential guest information.
• Ability to work collaboratively with Front Office and other departments.

Required skills

• OnQ reservation system experience.
• Computer proficiency.