Reservations Agent – Luxury Hotel

About the role

A Reservations Agent at Waldorf Astoria Dubai International Financial Centre delivers exceptional service by handling all reservation requests professionally, courteously and efficiently, contributing to maximising room revenue and occupancy.

Key responsibilities

• Respond promptly to reservation requests via phone, email or central reservation systems, ensuring accuracy and efficiency.
• Maintain up‑to‑date reservation records, verify billing instructions and payment methods before guest arrival.
• Provide courteous assistance to guests and internal departments, handling queries, special requests and last‑minute changes.
• Use detailed knowledge of hotel facilities, room categories, promotions and packages to upsell and maximise revenue.
• Communicate guest preferences, VIP status and special occasions to relevant departments and ensure seamless pre‑arrival planning.

Required profile

• Previous experience as a Reservations Agent in a luxury hotel.
• Passion for delivering exceptional customer service.
• Professional telephone manner and strong communication skills.
• Excellent administration and organisational abilities.
• Good computer proficiency.

Required skills

• Experience with the OnQ reservation system.
• General computer proficiency.