Reservations Supervisor

About the role

The Reservations Supervisor leads the Reservations team at Hilton, ensuring smooth daily operations while maximising revenue and guest satisfaction. You will coordinate inbound enquiries, oversee booking processes and develop strategies to increase occupancy and repeat business.

Key responsibilities

• Oversee the day‑to‑day operations of the Reservations department.
• Handle telephone, fax and email enquiries promptly and professionally.
• Analyse seasonal and historical trends to optimise occupancy and average room rates.
• Identify new contacts, develop sales leads and respond to sales opportunities.
• Prepare quotations and written confirmations for clients.
• Monitor customer satisfaction, resolve issues and ensure future business.
• Guarantee bookings, apply no‑show and late‑cancellation charges according to policy.
• Maintain team appearance, standards and performance through training and teamwork.
• Assist in recruiting, training and developing reservation staff.

Required profile

• Strong organisational and administration abilities.
• Positive attitude with excellent communication skills.
• Commitment to delivering high‑level customer service.
• Confident telephone manner.
• High level of IT proficiency.
• Professional grooming standards.

Required skills

• Hotel property management systems.
• IT skills.