Residence Associate – Luxury Hotel Guest Services
Rosewood Abu Dhabi · Abou Dabi
وصف الوظيفة
About the role
The Residence Associate is the primary point of contact for residents and long‑stay guests at a Rosewood property, delivering ultra‑luxury experiences and ensuring seamless day‑to‑day operations.
Key responsibilities
- Welcome residents and guests, managing arrivals and departures with accuracy and grace.
- Anticipate and respond to resident needs, providing thoughtful follow‑through throughout their stay.
- Coordinate inquiries, special arrangements, and service requests with exceptional responsiveness.
- Prepare residential lease agreements, renewals, and maintain accurate resident documentation.
- Monitor payment schedules, renewals, and ensure compliance with cashiering procedures.
- Conduct departure walk‑throughs and weekly random apartment inspections to uphold standards.
Required profile
- Minimum one year of experience in a luxury or ultra‑luxury hotel environment.
- Detail‑oriented, organized, and able to work with speed, accuracy, and professionalism.
- Confident, calm communication with exceptional guest‑facing etiquette, even under pressure.
- Understanding of luxury guest needs with the ability to anticipate, resolve, and follow up on requests.
- Proficient in computer systems and capable of managing documentation accurately.
- Fluent in reading, writing, and speaking English; additional languages are a strong advantage.
Required skills
What we offer
- An inclusive culture where every associate’s voice is heard and valued.
- Opportunities to contribute to a pioneering collective that honors the soul of each place.
- Commitment to diversity, equity, and personal growth within a global luxury brand.
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Rosewood Abu Dhabi
Abou Dabi
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