Resort Assistant Manager (Duty Manager) – Russian Speaker

About the role

The Resort Assistant Manager (Duty Manager) will lead front‑desk operations at Fairmont The Palm, ensuring a high‑standard guest experience while supporting the Front Desk Manager in daily tasks. This role requires a Russian‑speaking professional who can coach staff, manage financial controls and act as Manager on Duty during assigned shifts.

Key responsibilities

• Oversee daily front‑desk operations and coach reception agents.
• Support the Front Desk Manager with operational duties and financial controls.
• Manage guest registrations, reservations, room blockings and loyalty programmes.
• Handle credit authorisations, cash reporting and ensure accurate folio posting.
• Coordinate with housekeeping, engineering, security and F&B to ensure seamless service.
• Act as Manager on Duty, leading emergency response and guest recovery efforts.

Required profile

• Passion for guest service with strong communication and leadership abilities.
• Minimum 1 year proven supervisory experience in a hotel environment.
• Fluent English; Russian speaking required; additional language a plus.
• Highly organised, results‑oriented and able to work under pressure.

Required skills

• Knowledge of Opera or Opera Cloud Property Management System.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint) in a Windows environment.