Room Service Waiter/Waitress

About the role

The role involves taking food and beverage orders from guests either by phone or in person and delivering them promptly to guest rooms with a focus on accuracy and presentation.

Key responsibilities

• Take food and beverage orders from guests via phone or in person.
• Deliver food and beverages to guest rooms promptly, ensuring accuracy and presentation.
• Set up and clear dining areas in guest rooms, maintaining cleanliness.
• Handle guest complaints or special requests professionally.
• Maintain knowledge of the menu, including specials and dietary needs.
• Process guest payments and handle cash or credit‑card transactions.
• Coordinate with kitchen staff to ensure timely delivery of orders.
• Restock and replenish room service items as needed.
• Maintain cleanliness and organization in the room service area.
• Uphold hotel safety, hygiene, and food safety standards.

Required profile

• Prior experience in food service (room service experience preferred).
• Strong customer service and communication skills.
• Ability to work under pressure in a fast‑paced environment.
• Knowledge of food and beverage offerings.
• Professional appearance and demeanor.
• Strong organizational and time‑management abilities.
• Flexibility to work nights, weekends, and holidays.