Sales Director - BPO, BPM & Customer Experience

About the role

A global CX management company, active in Africa, India, Europe and the Middle East and expanding into North America, is hiring a Sales Director in Dubai. The role leads the end-to-end sales cycle, from market identification and prospecting through solution positioning, commercial negotiations and final closure. It is full-time and remote.

Key responsibilities

• Develop and execute strategic sales plans and identify new business opportunities across BPO, BPM, CX, digital and technology services.
• Build a sustainable sales pipeline, find new logos and expansion opportunities, and work with CXOs and senior decision-makers.
• Own the sales funnel from lead generation to qualification, proposal, negotiation and closure, including regular pipeline reviews and accurate forecasting.
• Lead client presentations, RFP/RFI responses and commercial negotiations, and work with Operations, Solutioning, Finance, Legal and Delivery to deliver winning proposals.
• Drive annual and quarterly sales targets, improve win rates and expand revenue in strategic accounts.

Required profile

• 12+ years of overall sales/business development experience, preferably in BPO, BPM, ITES, CX or managed services.
• Proven record of winning new business, managing enterprise and strategic accounts and closing large-value deals.
• Preferred: experience selling to BFSI, telecom, healthcare, government, retail, travel and hospitality, and multi-geography outsourcing.

Required skills

• BPO/BPM solution selling and consultative selling.
• RFP/RFI management, proposal development and commercial negotiation.
• Sales forecasting, pipeline management and CRM processes.
• CXO-level relationship management and account management.