Sales Executive – Guest Services

About the role

The Sales Executive will act as the primary point of contact for guests, using sales techniques to maximise revenue while preserving loyalty. The role combines guest service, reservation handling and brand promotion within the Sheraton hotel environment.

Key responsibilities

• Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
• Use sales techniques to maximise revenue while maintaining guest loyalty, including up‑selling.
• Process reservation requests, changes and cancellations received by phone, fax or mail, and enter Marriott Rewards information into the system.
• Provide complimentary gifts such as rewards points, show tickets or gift certificates to recognise guest patronage.
• Promote the brand image both internally and externally and process Marriott Rewards redemption requests.
• Perform general office duties to support Sales & Marketing, including filing, emailing, typing and faxing.

Required profile

• High school diploma or G.E.D. equivalent.
• At least two years of related work experience in sales or guest services.
• No supervisory experience required.
• Ability to lift, carry, push or pull objects weighing up to 10 pounds without assistance.