Sales Executive

About the role

The Sales Executive will engage customers in a retail environment, recommending products and services, answering queries and demonstrating product features. The role focuses on delivering a high level of customer satisfaction while driving sales through product knowledge and proactive assistance.

Key responsibilities

• Process customer payments and issue receipts.
• Greet customers courteously and without discrimination.
• Maintain store cleanliness and presentable merchandise.
• Handle customer returns in line with policy.
• Assess customer needs and provide information on product features and alternatives.
• Cross‑sell merchandise and services to maximise sales.
• Participate in inventory counts and monthly stock checks.
• Monitor loss‑prevention activities and report weekly sales updates.
• Collaborate with team members to ensure consistent customer service.
• Attend sales meetings and contribute to team goals.

Required profile

• 1–3 years of experience in a similar sales or retail role.
• Proven ability to deliver excellent customer service.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including overnight shifts for inventory.

Required skills

• Customer service orientation.
• Sales and product knowledge.
• Basic cash handling.