Sales Supply & Support Group Leader – Retail

About the role

The Sales Supply & Support Group Leader ensures alignment between supply and demand at the store level, securing product availability while minimizing costs. Working closely with the commercial and logistics teams, the role supports IKEA’s market leadership and growth objectives in Dubai Festival City.

Key responsibilities

• Minimise non‑central shortages and monitor central shortages to keep goods available for customers.
• Create awareness within the commercial team about availability issues and support range management according to country decisions.
• Assist the In‑store Logistics Manager with range administration, article replenishment parameters and sales updates.
• Provide forecast alignment for strategic articles and highlight discrepancies between central and store forecasts.
• Resolve order disruptions and supply deviations by coordinating with suppliers and transport teams.
• Drive sales goals for key articles and implement efficient tools to reduce costs.

Required profile

• Bachelor’s degree (minimum) and at least three years of experience in sales, supply chain or logistics.
• Strong English communication skills; Arabic is a plus.
• Proven ability to plan, implement and monitor actions to meet deadlines.
• Demonstrated leadership and problem‑solving capabilities.

Required skills

• Proficiency in Microsoft Excel and the MS Office suite.
• Excellent communication and interpersonal skills.
• Ability to lead teams, plan actions and solve problems effectively.