Section Head – IT Operations (UAE Nationals Only)

About the role

A confidential Government Entity is seeking an experienced Section Head – IT Operations to lead the reliable, secure, and efficient operation of its technology environment in Abu Dhabi.

Key responsibilities

• Lead IT infrastructure and operations across on‑premise and cloud environments, including AWS, Azure and OCI.
• Oversee IT Service Management (ITSM), service desk, incident, problem, change and request management.
• Ensure high availability, business continuity, disaster recovery and operational resilience.
• Lead day‑to‑day IT security operations and align with Abu Dhabi Government information security standards.
• Oversee production application support, patching, upgrades and operational handovers.
• Manage IT vendors, contracts, SLAs, licensing, assets and cloud cost governance.
• Monitor IT service performance, risks, KPIs and drive operational improvement initiatives.

Required profile

• Bachelor’s degree in IT, Computer Science, Engineering or related field; Master’s preferred.
• 8–12 years of relevant IT operations, infrastructure, cloud or service‑management experience with proven leadership.
• Experience managing critical IT infrastructure, production applications, service desk, vendors and enterprise technology environments.
• Government or large‑enterprise background is highly desirable.
• Relevant certifications such as ITIL, PMP, AWS/Azure/OCI, CISSP or CISM are an advantage.

Required skills

• AWS
• Azure
• OCI
• IT Service Management (ITSM)
• Cloud cost governance and IT security operations