Senior Analyst - Global Public Sector Urban Mobility

About the role

Mastercard is seeking a Senior Analyst to join its Global Urban Mobility team, focusing on the Asia Pacific, Middle East, and Europe regions. The role is customer‑facing and involves coordinating complex, multi‑market deployments of Mastercard’s urban mobility solutions.

Key responsibilities

• Lead technical implementation for urban mobility customer deployments and upgrades across APEMEA markets.
• Act as the primary technical liaison between customers, agencies, system integrators, and internal Mastercard product and regional teams.
• Coordinate technical requirements, resolve product constraints, and manage issue escalation for localized market deployments.
• Provide hands‑on support for reporting, deployment readiness, and post‑implementation stabilization activities.
• Partner with global product and mobility solution teams to ensure consistent application of core product capabilities.
• Prioritize implementation and support requests using defined frameworks to balance regional and global needs.
• Identify recurring deployment challenges and contribute to product and process improvements.

Required profile

• Advanced understanding of technical solution implementation, deployment lifecycles, and system integration concepts.
• Proven ability to work directly with customers and external partners in complex, multi‑market environments.
• Strong collaboration skills with internal and external product, engineering, and regional market teams.

Required skills

• Technical solution implementation
• System integration
• Deployment lifecycle management